Quality Assurance

Your time and money is important and your best interest is our number one priority. With that in mind we are focused on creating the highest standard set of guidelines to maximize and protect your investments. Our attention to detail sets us apart from other companies. Led by a highly experienced team, our engineers thoroughly test and inspect all pre-owned equipment in-house to ensure quality and functionality. Your complete satisfaction is guaranteed. Here are some steps we take to do so....

Equipment Acquisition

We purchase new-surplus and pre-owned equipment from an exclusive reseller network that consist of highly reputable companies. We offer a buy-back program that allows our end-users to sell or trade in their equipment. All suppliers are put through a background check to ensure equipment being purchased are genuine and lawfully obtained.

Counterfeit Detection

  • Manufacturer labels, barcodes, and serial numbers are inspected to ensure authenticity.
  • Serial numbers are verified against available databases.
  • Internal and external serial numbers are verified for consistency.
  • A detailed photo database of genuine product is stored and used for cross reference.

Extensive Inspection

  • Incoming shipments are examined for damage and tampering.
  • Board level physical inspections with illuminated magnifier are performed to detect damaged or missing components.

Equipment Testing

  • All pre-owned equipment is thoroughly tested.
  • Chassis, module slots, and ports are populated and verified.
  • Data is passed through all ports to ensure connectivity and functionality.
  • All status LEDs are verified.
  • Configurations are reset to factory default.

Refurbish & Renewal Process

  • All pre-owned equipment is thoroughly cleaned. Dust and debris are removed with compressed air.
  • Any non-manufacturer stickers and decals are removed.
  • Missing screws, damaged faceplates, slot covers, and rackmounts are replaced.
  • Power cords and console cables are included when applicable.

Packaging & Delivery

  • All pre-owned equipment is professionally packaged with static-free packaging, custom containers, and insulated heavy duty boxes.
  • New factory sealed equipment are double boxed to protect original manufacturer packaging.
  • Shipping addresses and shipping instructions are verified.
  • Tracking numbers are provided to customers as soon as they are generated.
  • Free insured ground shipping is offered to end-users within the 48 contiguous United States.
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